CAN I EXCHANGE ITEMS?
We have a 'No Exchange' policy. If you would like to exchange any item, please make a return and place a new order or purchase.
HOW IF I FOUND ISSUES WITH THE ORDER THAT I RECEIVED, WHAT CAN I DO?
If you have received a faulty item, detect missing, incorrect items or defects, please contact Customer Service within 5-7 days after receiving your order.
CAN I RETURN CLEARANCE ITEMS?
1. All product(s) sold at marked down prices are not eligible for exchange, refund or return.
2. All full priced product(s) sold with promotional codes in which the terms attached to such promotions have been stated that exchange, refund and return is not allowed, are not eligible for exchange, refund or return.
3. All product(s) procured pursuant to any giveaways or contests shall be subject to the applicable terms and conditions and are not eligible for exchange, refund or return.
4.All Clearance / Sales items purchased online are marked as final sale and are not eligible for returns and refunds. Items with the following descriptions are NOT eligible for returns and refunds.
What happens if I returned an order that is nt eligible for refunds / returns?
If you return an item that does not meet the requirements for returns set out above, we reserve the right to reject the return.
TERMS AND CONDITIONS FOR RETURNS
You must return before the deadline: return within 30 days from the date of delivery
Your returns must be in their original condition, unworn, unaltered, unwashed with all tags attached including items packed in boxes to be returned with their boxes
Hygienic purposes items are non-returnable including:
Intimates: underwear, bras and fashion fix tapes
Accessories: hair clips, hair pins, hair ties, headpiece, anklets, bracelets, earrings, necklaces, chokers, socks/legwear, and masks
Swimwear
Sleepwear
Bath & Body
Other Products: personalized and custom-made items
WHAT ARE MY RETURN OPTIONS?
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. ANGGUN DESIGN will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 14 after the confirmation.
Please return your purchase to the following address:
Attention to : Adele
ANGGUN DESIGN AND MARKETING
19, JALAN REBUNG 7, AMBANG BOTANIC, 41200, KLANG, SELANGOR
Please contact us admin@anggunwear.com if you have any questions or doubts.
HOW DO I RETURN MY ITEMS?
Create a return form for items which you wish to return by following the below steps:
Go to "My Returns" under your Account
Click on "CREATE A RETURN", select the items you wish to return, and the reason why
Review the return summary.
